Support

Need a hand? Email [email protected] and we’ll get back to you, as soon as we can.

Frequently asked

How do I export my records?
Open the app → Settings → Export. Export is available on every plan, any time.

How do I delete my account?
In the app: Settings → Delete Account. It’s immediate and permanent, so export first if you want a copy. Full instructions are on our account-deletion page.

Is my dog’s data private?
Yes. We don’t sell your data and there’s no third-party advertising in the app. Your records are stored in the EU/EEA. See our Privacy Policy.

How do I cancel Premium?
Manage or cancel your subscription in your Apple App Store or Google Play account settings. Cancelling stops future renewals; you keep Premium until the end of the current period.

How do I restore a purchase?
In the app, use Restore Purchases on the paywall or in Settings, signed in to the same store account you bought with.

I have another question.
Email [email protected] — happy to help.